Terms & Conditions
Shipping
Please check delivery addresses very carefully before placing orders. We cannot make changes to the delivery address once the order has been processed.
Perishable items despatched to incorrect addresses will be disposed of by DPD. We cannot be held liable for the wrong information provided and no replacement will be provided.
The next day delivery service offered by the courier is not 100% guaranteed. The service is generally very reliable but factors such as adverse weather and road issues can cause delays. If you need the delivery to arrive for a specific date or for a special occasion, please consider requesting an earlier delivery date.
You will receive delivery details from the courier, including an estimated delivery time, on the day. If someone is not going to be at home, ensure you provide details of a safe place or nominate a neighbour. Otherwise drivers are likely to leave the parcel in a porch or the vicinity of the front door. We cannot be held liable if the items are subsequently spoilt by the sun, rain or other adverse effects.
If the items arrive damaged, please take pictures of the order as it arrived, including any packaging and close-ups of the damage. Please send these to us at [email protected], along with your order number and the date of arrival.
All queries with deliveries must be reported within 2 working days.
Celebration Cakes
Ordering a Cake:
We require full payment at the time of ordering. We cannot proceed with your order without payment and subsequently other customers orders will take precedent which could result in us not being able to accommodate your order.
Please check your cake when collecting to ensure everything is correct so that we can make any amendments if necessary.
We hope that you will be 100% satisfied with your cake. Should this not be the case, please return the cake as quickly as possible for inspection. We cannot offer any form of refund without seeing the cake. Refunds cannot be provided if you have selected the wrong cake and the taste is not to your liking.
Vouchers
Vouchers that have been purchased for our courses, workshops or to spend in-store are valid for a 12-month period.
Vouchers that are provided as an offer, charitable event or any other condition, will have varying expiring dates which are not subject to change or any alteration.
Vouchers exceeding the expiry date will be deemed invalid.
You must be able to quote the voucher number to redeem our products and services.
Vouchers are non-refundable.
Refunds
In the unlikely event that you are not satisfied with your purchase, please return to the bakery as quickly as possible for inspection.
For deliveries, please take close up photographs of the issue.
We can only provide a refund on our baked goods if there is an actual fault. This does not apply if the item was not to your personal taste.
Allergies
We do not have separate baking or production areas so cannot completely guarantee cross-contamination. Please let us know of any food allergies at the time of ordering so that we can advise you accordingly and do our upmost to minimise the risk.