FAQs

Please see our FAQs below

Shipping

Do you ship to me?

Our Cinnamon Square buns, a range of our popular products, baking books and items from the Baker’s Shop can be despatched via DPD to most addresses in the UK. We are unable to despatch to Ireland, Northern Ireland, the Channel Isles, Isle of Man, Isle of Wight, Scilly Isles, the Highlands, Scottish Isles, and some parts of Scotland.

What days do you ship to me?

We offer delivery between Wednesday and Friday, which you will be able to select when placing your order. Orders must be placed before 4pm two days prior to your preferred delivery date to qualify for delivery. This is because we require 24 hours before despatch to make your goods to order.

How do you ship to me?

We despatch our baked goods using a DPD Next Day delivery service.

Is the shipping tracked?

All shipping is tracked and you will receive an email from the courier service confirming dispatch and providing you with a unique tracking number.

How much does delivery cost?

Next Day delivery of orders under 5kg costs £6.00.

What if I don’t receive a confirmation email?

Please contact us on: enquiries@cinnamonsquare.com

What if my order doesn’t arrive?

Please contact us on enquiries@cinnamonsquare.com and quote your order number. We’ll look into it right away.

My order was damaged, what should I do?

Please take pictures of the order as it arrived, including any packaging and close ups of the damage. Please send these to us on enquiries@cinnamonsquare.com, along with your order number and the date of arrival.

Can I change my delivery address?

We will endeavour to change this for you, however once your order has been shipped, we are unable to change a delivery address. Please contact enquiries@cinnamonsquare.com if looking to change the address prior to this point.

Vouchers

How long is my voucher valid for?

12 months for date of purchase.

How do I redeem my voucher?

The voucher can be redeemed on-line by entering the reference number in the coupon box on the checkout page.  Should you experience any issues then email enquiries@cinnamonsquare.com

I’m purchasing the voucher for a baking class but not sure which the recipient would like?

In the case we would suggest a monetary value voucher so that the gift receiver can decide.

General Questions

Are your products vegetarian?

Yes they are.  The only non veggie item are marshmallows which we only use on some cupcakes.

Are your cinnamon buns eggless?

Yes they are.

Can the cinnamon buns be frozen?

Yes they freeze really well.  Wrap the box in cling film and the buns can be frozen for up to 3 months.  Defrost thoroughly at room temperature and heat in the microwave as normal.

How do I find out about allergens?

Each product on the website specifies the product allergens.  In addition, boxes of Cinnamon Buns have the details on the base of the box and celebration cakes have the details on the cake box.

Please be mindful that we do use common allergens in our bakery and we cannot guarantee that traces will not be present.

We strongly advise that those with severe food allergies should not consume our products due to the risk of cross contamination.

Should you need any further clarification before ordering or consuming, please do not hesitate to email us at enquiries@cinnamonsquare.com

What do you mean by Real Bread

This refers to bread without additives and unnecessary ingredients.  We are members of the Real Breads campaign which is an alliance for better food and farming.

Can I pre-order the bread?

As we make all our bread to order, we do have minimum order requirements for our loaves.  This is with the exception of Wheat & Rye and Multi Seed sourdough bread which we bake most days.  To to find out more, drop us an email to enquiries@cinnamonsquare.com with your order requirements.

Do you deliver?

We offer a national delivery service via DPD on our Cinnamon Buns and a selection of other products.  Unfortunately we’re unable to deliver celebration cakes.

Which days are you open for collection?

Collections are between Tuesday's to Saturday's.

Do I have to pre-order?

Yes as all bakery collections are made to order.  No need to pre-order at markets and events.